Anxiety Assistance Mobile Apps Chatbot Using Cognitive Behavioural Therapy

  • Suliana Sulaiman
  • Marzita Mansor
  • Rohaizah Abdul Wahid
  • Nur Anis Alisa Nor Azhar
DOI: https://doi.org/10.36079/lamintang.ijai-0901.349
Keywords: Anxiety Disorder, Chatbot, Cognitive Behavioural Therapy, Mobile Apps

Abstract

The current pandemic COVID-19 and lockdown have worsened patients' health, especially those who suffer from an anxiety disorder. However, anxiety disorders are treatable by undergoing different therapies treatment. This paper aims to develop an Anxiety Assistant Mobile Apps Chatbot (ANUVA) for university students using Cognitive Behavioural Therapy (CBT). Structured activities are used to motivate the user to question their thought distortions and change them back. The ANUVA chatbot is developed using Evolutionary Prototyping Model. The effectiveness of the ANUVA chatbot was tested using Confusion Matrix. The result indicates that the accuracy of the ANUVA chatbot is 75%, precision 85% and recall 88%. The System Usability Scale (SUS) test was used to measure the usability, and the score shows 86.75 for the result. For future work, all the chat records will link with the counselling unit system to enhance the efficiency of the therapies.

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Author Biographies

Suliana Sulaiman

Department of Computing. Faculty of Art, Computing and Creative Industry. Universiti Pendidikan Sultan Idris. Tanjong Malim, Malaysia.

Marzita Mansor

Department of Computing. Faculty of Art, Computing and Creative Industry. Universiti Pendidikan Sultan Idris. Tanjong Malim, Malaysia.

Rohaizah Abdul Wahid

Department of Computing. Faculty of Art, Computing and Creative Industry. Universiti Pendidikan Sultan Idris. Tanjong Malim, Malaysia.

Nur Anis Alisa Nor Azhar

Department of Computing. Faculty of Art, Computing and Creative Industry. Universiti Pendidikan Sultan Idris. Tanjong Malim, Malaysia.

This is an open access article, licensed under CC-BY-SA

Creative Commons License
Published
        Views : 750
2022-06-08
    Downloads : 488
How to Cite
[1]
S. Sulaiman, M. Mansor, R. Abdul Wahid, and N. A. A. Nor Azhar, “Anxiety Assistance Mobile Apps Chatbot Using Cognitive Behavioural Therapy”, International Journal of Artificial Intelligence, vol. 9, no. 1, pp. 17-23, Jun. 2022.
Issue
Vol 9 No 1: June 2022
Section
Articles

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